AHT (Average Handle Time)

For the past few weeks our account’s been put into a lot stress - heavy stress. We’ve just recently launched a new LOB (Line of Business) and the clients are always on site to monitor our center’s performance. Oh well, being under the umbrella of a performance-based company we really need to meet or even exceed expectations so as to keep our job. lol.

Lately, our center’s AHT is sky-rocketing and we really had to put extra effort to lower it down. Hmph.

As I was researching the web on how to lower down my team’s AHT, I stumbled into this cartoon…

Haha! This cartoon really made my day! Lol.

Cartoon courtesy: callcentercomics.com

This entry was posted on Tuesday, September 9th, 2008 at 12:53 pm and is filed under 2008, Blogging, Blogs, Call Center, Career . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.