AHT (Average Handle Time)
For the past few weeks our account’s been put into a lot stress – heavy stress. We’ve just recently launched a new LOB (Line of Business) and the clients are always on site to monitor our center’s performance. Oh well, being under the umbrella of a performance-based company we really need to meet or even exceed expectations so as to keep our job. lol.
Lately, our center’s AHT is sky-rocketing and we really had to put extra effort to lower it down. Hmph.
As I was researching the web on how to lower down my team’s AHT, I stumbled into this cartoon…
Haha! This cartoon really made my day! Lol.
Cartoon courtesy: callcentercomics.com
i always wondered why people at helpsdesks always seem to be in a hurry, thanks for sharing! i hope your load eases up soon
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