Beejing here again talking about life in a Call Center based on worthless experiences. Oh well, this entry I’ll be talking about *ahem* morale or better yet “Job Satisfaction.”

Who says handling a team is easy? Well, keeping our direct reports satisfied with their jobs is as important as shortening an agent’s learning curve. As call centers sprout like mushrooms overnight a company should be willing enough to go through troubles in making sure their current pool of agents are happy.

Opportunities from other call center businesses continue to open up all around the world. Now, as our agents get fed up and tired of being UNDER-PAID, UNAPPRECIATED, and OVERWORKED, they’re likely to tender their resignations and move to other opportunities elsewhere. It is difficult to fill the pool of agents because potential employees are getting scarce by the minute. Also, one detrimental effect of loosing agents/employees are felt directly by the agents who’ve been left behind - their morale.

Call center work is very challenging. I admit that. I’ve been there - I am here as a matter of fact.  So as Supervisors or Managers it is right to give our frontliners, the agents, the treatment they need. After all, a call center is not a call center without them.

Hmmm….Get A Life!

This entry was posted on Friday, October 3rd, 2008 at 11:50 am and is filed under 2008, Blogs, Call Center . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.