Great news to all Cebu and Visayas based Bloggers. The DigitalFilipino.com Club is coming to Cebu City for a networking event. E-commerce industry players and bloggers will be exchanging ideas and updates during this event.

This event will be on October 23, 2008, Thursday, 6-11pm at Waterfront Hotel and Casino, Lahug Cebu City. PAGCOR will be sponsoring this event.

6:00 - 7:00pm : Registration and Dinner
7:00 - 7:30pm : Guest Introduction and Plugs
7:30 - 8:00pm : Updates from Janette Toral

• DigitalFilipino Web Awards 2008
• DigitalFilipino.com Club Updates (online workshop and other efforts)
• Ratified.org Philippines Top 100 Blogs 2008 (blogs that had big moves in 2008)

8:00 - 8:30pm : PAGCOR launch Internet/E-Commerce project
8:30 - onwards : Raffle, Networking, Games

All Bloggers are welcome to attend this event and it’s absolutely free!

You may leave your comments on this post with your name and blog url OR you may visit BatangYagit’s Blog to register. The complete list is here.

See y’all there! 

Performance Management

Comic courtesy: callcentercomics.com

When an agent shows his performance consistently over a period of time and of course shows leadership ability, he’ll eventually get promoted to a Call Center Supervisor or a Team Lead BUT this is not always a guaranteed Career Path. However this describe how many Supervisors moved up the corporate ladder to their current positions. *sigh*  

Once an agent moves from being mere call center agent to being a source of support then it is up to the higher management to ensure a smooth transition is made through training. Oh well, skills required to a be good *ahem* great supervisor is entirely different than those being a great agent. The question is “How long should the management wait for the newly promoted supervisor be held the same yardsticks as all other supervisors?” The answer - I don’t know! LOL. Seriously, it would depend on many factors, it could be weeks or even months! Again, it all depends on the Higher Management.

Oh well, if Supervisors require training in order to build value to their team, then such training should be made accessible. . However, not all great agents will become greaat supervisors without the proper training and support.

“To allow supervisors to fumble through their duties without any corrective action is detrimental to the morale and performance levels of the agents under them.  Yet, some call center managers may consider this situation as good enough, as long as some basic things get done. In reality, the situation is not good enough because every bad supervisor is an example of what is acceptable to the company.” - callcentercomics.com

Unless supervisors are transformed into competent superiors their teams wouldn’t have much of a chance to reach their full potential.

Oh well, these are just my thoughts…Hehe!

Conscience: Have you ever been in a situation, say at work, where a voice was saying “You deserve better than this.”?

Beejing: Yeah, I have been. A lot of times.

Conscience: Have you been promised at something so seriously?

Beejing: Yes. In fact, I was left in rubble when it vanished into thin air.

Conscience: Have you been treated as inferior?

Beejing: Yes.

Conscience: Are you fed up?

Beejing: I couldn’t say that I am. I’m not sure though.

The past few weeks have been too much for me at work, blogging and bloghopping seems to be an alien activity to me these days. Although I still make it a point to regularly check my dashboard but I haven’t had any new entries. Oh well, to get this done and over with (as I am writing this entry while waiting for an email reply); this entry is dedicated to a long time blogging friend - Winston of BatangYagit.com.

You see voting for this year’s Blogger’s Choice Award for the Philippine Blog Awards is now officially open. Batangyagit is one of the nominees so he’s got my vote - pretty straightforward huh? Lols.

Going through the list of nominees, I’ve noticed a lot of friends who have been nominated too. But you see Batangyagit had me suicidal convinced to vote for him on the following reasons:

(more…)

Motivation: Intrinsic and Extrinsic

Booboo. When you’re working in a callcenter an important factor to help drive a center’s success is motivation. When we say motivation, it could either be intrinsic or extrinsic.

Intrinsically motivated persons are those who are eager to succeed, enthusiastic, and drive their own motivation to the job where as Extrinsically motivated persons are those who have less enthusiasm towards work - they’re the one who needs more push in order to perform.

Which one are you?

I’m lovin’ this cartoon…

LOL-ing @ work.

Cartoon courtesy: callcentercomics.com

Hiding behind a Mask.

Frustration is getting over me.